Company profile

Atento

Leading as Business Transformation Outsourcing (BTO)

Industry
Outsourcing and Offshoring Consulting
Employees
92,891
Headquarters
Madrid, Madrid
Founded
1999
LinkedIn followers
884,067
Office locations
16

Atento company summary

Atento is a company in the Outsourcing and Offshoring Consulting industry, headquartered in Madrid, Madrid, founded in 1999. On LinkedIn the company has around 92,891 employees and 884,067 followers. Warmrank detected 44 technologies across 27 categories on atento.com, including Azure, Bootstrap, Chosen. The company lists 16 office locations. Its listed specialties include BPO/CEM Solution, Sales, Customer Care, Technical Support, Collections and Back Office.

What technology does Atento use?

Warmrank detected 44 technologies on atento.com, last checked July 2026. Click any tool to see other companies that use it.

Show 19 more technologies

A/B Testing

Caching

Cookie compliance

Databases

JavaScript frameworks

PaaS

Page builders

Performance

Programming languages

SSL/TLS certificate authorities

Tag managers

UI frameworks

Web servers

WordPress themes

About Atento

We are one of the world's largest global providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leaders in Latin America. Our offerings have expanded beyond the realms of traditional Business Process Outsourcing (BPO) to become front-runners in the transformative space of BTO. This evolution has been powered by the integration of AI and automation, emphasizing the enhancement of competitive edges through the lens of Customer Experience (CX) consulting. We are also one of the leading providers of nearshoring CRM BTO services for businesses operating in the United States. Since 1999, we have developed business models in 17 countries, employing approximately 110,000 people. Serving over 400 clients, we deliver a comprehensive suite of BTO CRM services across a multitude of channels. We specialize in tailored solutions that cater to diverse industry needs, blending our proprietary technologies with third-party platforms to cultivate authentic connections and lasting customer experiences. Our mission is to ensure every interaction is not just meaningful, but also enriching, contributing real value to our clients' enterprises. Our commitment and service excellence have not gone unnoticed. We've earned accolades from prominent industry analysts in various regions, including acknowledgments from Everest, Gartner, Frost & Sullivan, and ISG. On the corporate culture front, Forbes recognized us as one of the 100 best companies to work for in Spain for 2023, and the Great Place to Work® Institute consistently ranks us among the top 25 best global employers. Notably, we are the first in our sector to be awarded the ISO 56002 Certification for Innovation Management, an honor we have proudly maintained for three years running.

Specialties

BPO/CEM SolutionSalesCustomer CareTechnical SupportCollections and Back OfficeOmnichannel experiencesMultichannel experiencesBTOCustomer ExperienceCX

Where is Atento located?

Atento lists 16 office locations.

Madrid, Madrid, ESHQ
Calle Santiago de Compostela, 94
Bogota, CO, CO
Carrera 69 #98a - 11
Buenos Aires, Provincia de Buenos Aires CP B1640DLY, AR
México 2051
Caguas, Puerto Rico, PR
Urbanizacion Industrial El Troche Carr 189 esq. Ave. Luis Muñoz Marin
Guatemala City, GT, GT
Calzada Aguilar Batres 38-94, zona 11
Lima, PE, PE
Avenida La Molina 190, Ate,
Madrid, Madrid, ES
Santiago de Compostela, 94
Miramar, Florida, US
3550 SW 148th Ave
Montevideo, 11200, UY
Colonia 1979 SS-1° Provincia de MCMV
México, D.F., México
Monterrey N0. 100 Colonia Roma
Panama City, PA, US
Calle 50 PH Global Plaza, nivel 7, oficina 7E
San Salvador, SV, SV
63 Av. Sur y Alameda Roosevelt
Santiago, Santiago Metropolitan, CL
Calle Santo Domingo 1725
Sao Paulo, SP, BR
Rua Professor Manoelito de Ornellas, 303
São Paulo, SP, BR
Rua Paul Valéry, 255
Tetuan, 93000, MA
17B Rue Riad Avenue 9 Avril

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Frequently asked questions about Atento

What does Atento do?

We are one of the world's largest global providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and industry leaders in Latin America. Our offerings have expanded beyond the realms of traditional Business Process Outsourcing (BPO) to become front-runners in the transformative space of BTO. This evolution has been powered by the integration of AI and automation, emphasizing the enhancement of competitive edges through the lens of Customer Experience (CX) consulting. We are also one of the leading providers of nearshoring CRM BTO services for businesses operating in the United States. Since 1999, we have developed business models in 17 countries, employing approximately 110,000 people. Serving over 400 clients, we deliver a comprehensive suite of BTO CRM services across a multitude of channels. We specialize in tailored solutions that cater to diverse industry needs, blending our proprietary technologies with third-party platforms to cultivate authentic connections and lasting customer experiences. Our mission is to ensure every interaction is not just meaningful, but also enriching, contributing real value to our clients' enterprises. Our commitment and service excellence have not gone unnoticed. We've earned accolades from prominent industry analysts in various regions, including acknowledgments from Everest, Gartner, Frost & Sullivan, and ISG. On the corporate culture front, Forbes recognized us as one of the 100 best companies to work for in Spain for 2023, and the Great Place to Work® Institute consistently ranks us among the top 25 best global employers. Notably, we are the first in our sector to be awarded the ISO 56002 Certification for Innovation Management, an honor we have proudly maintained for three years running.

What technology does Atento use?

Warmrank detected 44 technologies on atento.com, including Azure, Bootstrap, Chosen, Cloudflare, CookieYes, DigiCert, Elementor, Font Awesome.

How many employees does Atento have?

Atento has around 92,891 employees on LinkedIn.

Where is Atento headquartered?

Atento is headquartered in Madrid, Madrid.

Where does Atento have offices?

Atento lists 16 office locations, including Madrid, Madrid, ES; Bogota, CO, CO; Buenos Aires, Provincia de Buenos Aires CP B1640DLY, AR; Caguas, Puerto Rico, PR; Guatemala City, GT, GT.

When was Atento founded?

Atento was founded in 1999.

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