Company profile
Australian Financial Complaints Authority
We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
- Industry
- Financial Services
- Employees
- 1,207
- Headquarters
- Melbourne, Victoria
- Founded
- 2018
- LinkedIn followers
- 34,281
- Office locations
- 1
Australian Financial Complaints Authority company summary
Australian Financial Complaints Authority is a company in the Financial Services industry, headquartered in Melbourne, Victoria, founded in 2018. On LinkedIn the company has around 1,207 employees and 34,281 followers. Its listed specialties include alternative dispute resolution, legal, case management, insurance, banking.
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About Australian Financial Complaints Authority
The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA’s diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We’re passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do.
Specialties
Where is Australian Financial Complaints Authority located?
Australian Financial Complaints Authority lists 1 location.
Compare companies similar to Australian Financial Complaints Authority
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| Company | Industry | Employees | Founded | Headquarters |
|---|---|---|---|---|
Australian Financial Complaints Authority afca.org.au | Financial Services | 1,207 | 2018 | Melbourne, Victoria |
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Frequently asked questions about Australian Financial Complaints Authority
What does Australian Financial Complaints Authority do?
The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia’s only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA’s diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We’re passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do.
How many employees does Australian Financial Complaints Authority have?
Australian Financial Complaints Authority has around 1,207 employees on LinkedIn.
Where is Australian Financial Complaints Authority headquartered?
Australian Financial Complaints Authority is headquartered in Melbourne, Victoria.
When was Australian Financial Complaints Authority founded?
Australian Financial Complaints Authority was founded in 2018.
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