Company profile
CCMA | Contact Centre Management Association
The UK’s largest community of contact centre professionals
- Industry
- Industry Associations
- Employees
- 47
- Headquarters
- London
- Founded
- 1994
- Office locations
- 1
CCMA | Contact Centre Management Association company summary
CCMA | Contact Centre Management Association is a company in the Industry Associations industry, headquartered in London, founded in 1994. On LinkedIn the company has around 47 employees. Its listed specialties include call centre management, call centre awards, call centre benchmarking, call centre training, contact centre management.
What technology does CCMA | Contact Centre Management Association use?
No technologies detected yet. Warmrank rechecks company websites on a rolling basis.
About CCMA | Contact Centre Management Association
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK. The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations – and we live by that to this day. We give those who work in contact centres the chance to discuss ideas and share experiences through member-only Special Interest Groups and online and in-person events. Member organisations are invited to become Accredited through the Contact Centre Standards Framework and get independent guidance on where they can improve. There is the opportunity to compare operations against industry standards and 25+ KPIs, via our annual CCMA Benchmark. Our training arm, CCMA Academy gives contact centre professionals at all levels a structured learning opportunity to support both personal and professional development for the benefit of their operations. We also celebrate the progress our industry is making through the UK National Contact Centres Awards. Those that win go on to share their stories through channels such as the UK National Contact Centre Conference, Best Practice Visits and CareerTalk, while also providing input into our Special Interest Groups and other events.
Specialties
Where is CCMA | Contact Centre Management Association located?
CCMA | Contact Centre Management Association lists 1 location.
Compare companies similar to CCMA | Contact Centre Management Association
More companies in Industry Associations.
| Company | Industry | Employees | Founded | Headquarters |
|---|---|---|---|---|
CCMA | Contact Centre Management Association ccma.org.uk | Industry Associations | 47 | 1994 | London |
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Frequently asked questions about CCMA | Contact Centre Management Association
What does CCMA | Contact Centre Management Association do?
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK. The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations – and we live by that to this day. We give those who work in contact centres the chance to discuss ideas and share experiences through member-only Special Interest Groups and online and in-person events. Member organisations are invited to become Accredited through the Contact Centre Standards Framework and get independent guidance on where they can improve. There is the opportunity to compare operations against industry standards and 25+ KPIs, via our annual CCMA Benchmark. Our training arm, CCMA Academy gives contact centre professionals at all levels a structured learning opportunity to support both personal and professional development for the benefit of their operations. We also celebrate the progress our industry is making through the UK National Contact Centres Awards. Those that win go on to share their stories through channels such as the UK National Contact Centre Conference, Best Practice Visits and CareerTalk, while also providing input into our Special Interest Groups and other events.
How many employees does CCMA | Contact Centre Management Association have?
CCMA | Contact Centre Management Association has around 47 employees on LinkedIn.
Where is CCMA | Contact Centre Management Association headquartered?
CCMA | Contact Centre Management Association is headquartered in London.
When was CCMA | Contact Centre Management Association founded?
CCMA | Contact Centre Management Association was founded in 1994.
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