Company profile

Engageware

The most used AI-powered customer engagement platform for regulated industries

Industry
Software Development
Employees
115
Headquarters
Tewksbury, MA
Founded
2000
LinkedIn followers
8,294
Office locations
1

Engageware company summary

Engageware is a company in the Software Development industry, headquartered in Tewksbury, MA, founded in 2000. On LinkedIn the company has around 115 employees and 8,294 followers. Its listed specialties include online appointment scheduling, online scheduling, customer experience, online appointment scheduling solutions, retail and banking.

What technology does Engageware use?

No technologies detected yet. Warmrank rechecks company websites on a rolling basis.

About Engageware

Engageware is the most used AI-powered customer engagement platform for regulated industries, trusted by 25% of the top 50 banks and 20% of the top 20 telecom providers in the Americas. Our customers have orchestrated 1B+ AI interactions with our AI customer agents, scheduled 1.5 billion appointments, and used Engageware to help employees answer 500 million questions in high-stakes environments where failures carry real risk. Engageware delivers governed AI through an orchestration platform that turns fragmented touchpoints into the seamless, compliant journeys customers expect. We bring together three core capabilities: automation and AI to deliver the right answers; appointment scheduling to connect customers to the right experts; and knowledge management to equip employees with consistent, approved guidance. With the 2023 acquisition of Aivo, more than 600 organizations rely on Engageware’s solutions to drive growth and conversion, improve multi-channel customer experience, automate service, and reduce call center workload. Headquartered in Tewksbury, Massachusetts, with operations throughout Latin America, Engageware serves customers worldwide and is a portfolio company of Clearhaven Partners.

Specialties

online appointment schedulingonline schedulingcustomer experienceonline appointment scheduling solutionsretail and bankingintelligent appointment schedulingself-serviceself-service supportcustomer self-serviceknowledge managementcustomer supportbankingConversational AI Chatagentic AI

Where is Engageware located?

Engageware lists 1 location.

Tewksbury, MA, USHQ
100 Ames Pond Drive

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Frequently asked questions about Engageware

What does Engageware do?

Engageware is the most used AI-powered customer engagement platform for regulated industries, trusted by 25% of the top 50 banks and 20% of the top 20 telecom providers in the Americas. Our customers have orchestrated 1B+ AI interactions with our AI customer agents, scheduled 1.5 billion appointments, and used Engageware to help employees answer 500 million questions in high-stakes environments where failures carry real risk. Engageware delivers governed AI through an orchestration platform that turns fragmented touchpoints into the seamless, compliant journeys customers expect. We bring together three core capabilities: automation and AI to deliver the right answers; appointment scheduling to connect customers to the right experts; and knowledge management to equip employees with consistent, approved guidance. With the 2023 acquisition of Aivo, more than 600 organizations rely on Engageware’s solutions to drive growth and conversion, improve multi-channel customer experience, automate service, and reduce call center workload. Headquartered in Tewksbury, Massachusetts, with operations throughout Latin America, Engageware serves customers worldwide and is a portfolio company of Clearhaven Partners.

How many employees does Engageware have?

Engageware has around 115 employees on LinkedIn.

Where is Engageware headquartered?

Engageware is headquartered in Tewksbury, MA.

When was Engageware founded?

Engageware was founded in 2000.

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