Company profile
SAX | Customer Experience Metrics
Specialists in the development, implementation and monitoring of CX metrics - Mystery Shopping and POS Audit.
- Industry
- Market Research
- Employees
- 25
- Headquarters
- São paulo
- Founded
- 2011
- Office locations
- 1
SAX | Customer Experience Metrics company summary
SAX | Customer Experience Metrics is a company in the Market Research industry, headquartered in São paulo, founded in 2011. On LinkedIn the company has around 25 employees. Its listed specialties include Metrics and Audits, Mystery Shopping, Customer Experience Metrics, POS Audit, Cliente Oculto.
What technology does SAX | Customer Experience Metrics use?
No technologies detected yet. Warmrank rechecks company websites on a rolling basis.
About SAX | Customer Experience Metrics
We are specialists in the development, implementation and monitoring of Customer Experience metrics in Brazil. By looking from outside in, we seek to incorporate a customer’s perception of the companies’ internal processes in order to increase satisfaction and profitability. Our work is to create and manage performance metrics to generate specific actions to improve customer experience. Our team consists of experienced, creative and dedicated people, besides being very good-natured! Our Solutions: We seek to measure and improve each contact point, based on what is more important for the customer’s experience. – Mystery Shopping: Unidentified evaluations carried out by ordinary people – customers or prospects of the evaluated services – whose objective is to: verify if the company’s standards are being complied to, identify benchmarks (evaluation of the competition), evaluate the effectiveness of the frontline staff training, evaluate the efficiency of the sales attempts, among others. – Operational Audit: Checks carried out by trained auditors whose aim is to identify company noncompliances, especially the physical and operational aspects.
Specialties
Where is SAX | Customer Experience Metrics located?
SAX | Customer Experience Metrics lists 1 location.
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Frequently asked questions about SAX | Customer Experience Metrics
What does SAX | Customer Experience Metrics do?
We are specialists in the development, implementation and monitoring of Customer Experience metrics in Brazil. By looking from outside in, we seek to incorporate a customer’s perception of the companies’ internal processes in order to increase satisfaction and profitability. Our work is to create and manage performance metrics to generate specific actions to improve customer experience. Our team consists of experienced, creative and dedicated people, besides being very good-natured! Our Solutions: We seek to measure and improve each contact point, based on what is more important for the customer’s experience. – Mystery Shopping: Unidentified evaluations carried out by ordinary people – customers or prospects of the evaluated services – whose objective is to: verify if the company’s standards are being complied to, identify benchmarks (evaluation of the competition), evaluate the effectiveness of the frontline staff training, evaluate the efficiency of the sales attempts, among others. – Operational Audit: Checks carried out by trained auditors whose aim is to identify company noncompliances, especially the physical and operational aspects.
How many employees does SAX | Customer Experience Metrics have?
SAX | Customer Experience Metrics has around 25 employees on LinkedIn.
Where is SAX | Customer Experience Metrics headquartered?
SAX | Customer Experience Metrics is headquartered in São paulo.
When was SAX | Customer Experience Metrics founded?
SAX | Customer Experience Metrics was founded in 2011.
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