Company profile
Birdie
Beyond customer intelligence — Connecting CX to revenue, retention, and growth
- Industry
- Software Development
- Employees
- 63
- Headquarters
- Palo Alto, California
- Founded
- 2019
- LinkedIn followers
- 10,833
- Office locations
- 4
Birdie company summary
Birdie is a company in the Software Development industry, headquartered in Palo Alto, California, founded in 2019. On LinkedIn the company has around 63 employees and 10,833 followers. The company lists 4 office locations. Its listed specialties include Voice of Customer, Customer Experience, Product Operations, Agentic AI CX, Customer Intelligence.
What technology does Birdie use?
No technologies detected yet. Warmrank rechecks company websites on a rolling basis.
About Birdie
Birdie is a Customer Intelligence Platform that enables CX teams to lead customer-centric, data-backed decisions across the organization. Using AI, Birdie centralizes customer feedback, interactions, and behavioral signals into a single intelligence layer, correlating insights with business metrics and continuously prioritizing what matters most. Birdie processes 50+ million customer interactions per month across surveys, support tickets, calls, chats, reviews, and social channels. Leading fintech, marketplace, and product-led SaaS companies — including Nubank, Upwork, Betterment, Experian, and Patreon — use Birdie to uncover friction across complex customer journeys and connect CX insights to retention, growth, and operational efficiency. With products like VoC and Agent QA, Birdie replaces manual analysis and sampling with 100% interaction coverage, automated root-cause detection, and closed-loop execution, giving complete visibility across customer signals, uncovering root causes in days instead of weeks, and focusing resources on initiatives that improve retention, operational efficiency, and growth. The result is stronger cross-functional alignment, faster execution, and clear ROI from customer experience initiatives.
Specialties
Where is Birdie located?
Birdie lists 4 office locations.
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Frequently asked questions about Birdie
What does Birdie do?
Birdie is a Customer Intelligence Platform that enables CX teams to lead customer-centric, data-backed decisions across the organization. Using AI, Birdie centralizes customer feedback, interactions, and behavioral signals into a single intelligence layer, correlating insights with business metrics and continuously prioritizing what matters most. Birdie processes 50+ million customer interactions per month across surveys, support tickets, calls, chats, reviews, and social channels. Leading fintech, marketplace, and product-led SaaS companies — including Nubank, Upwork, Betterment, Experian, and Patreon — use Birdie to uncover friction across complex customer journeys and connect CX insights to retention, growth, and operational efficiency. With products like VoC and Agent QA, Birdie replaces manual analysis and sampling with 100% interaction coverage, automated root-cause detection, and closed-loop execution, giving complete visibility across customer signals, uncovering root causes in days instead of weeks, and focusing resources on initiatives that improve retention, operational efficiency, and growth. The result is stronger cross-functional alignment, faster execution, and clear ROI from customer experience initiatives.
How many employees does Birdie have?
Birdie has around 63 employees on LinkedIn.
Where is Birdie headquartered?
Birdie is headquartered in Palo Alto, California.
Where does Birdie have offices?
Birdie lists 4 office locations, including Palo Alto, California, US; Miami, Florida, US; São Carlos, São Paulo, BR; São Paulo, BR, BR.
When was Birdie founded?
Birdie was founded in 2019.
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