Company profile
iContact BPO
BPO solutions provider, trusted by global organizations seeking to boost customer service and grow revenue
- Industry
- Outsourcing and Offshoring Consulting
- Employees
- 694
- Headquarters
- Johannesburg, Gauteng
- Founded
- 2015
- LinkedIn followers
- 12,961
- Office locations
- 2
iContact BPO company summary
iContact BPO is a company in the Outsourcing and Offshoring Consulting industry, headquartered in Johannesburg, Gauteng, founded in 2015. On LinkedIn the company has around 694 employees and 12,961 followers. The company lists 2 office locations. Its listed specialties include Offshoring, Inbound Customer Support, Customer Service, customer experience, BPO.
What technology does iContact BPO use?
No technologies detected yet. Warmrank rechecks company websites on a rolling basis.
About iContact BPO
iContact BPO is in the business of transforming global enterprises - because we provide the BPO solutions that organizations need to provide exceptional service. Specialized businesses rely on our expert help to safeguard brand, culture, and customer experience – yielding results that boost revenue, benefit shareholders and achieve all-important impact sourcing. Plus our flexible, scalable solutions evolve in line with seasonal or operational needs. Partner with iContact BPO and enjoy access to our advanced technology and robust software systems, large and talented labor pool, and rich expertise across multiple industries. What we do best: • Multi-channel customer care • Smart collections • Customer win-back • Back-office support What you can expect: • More sales, better upsells • Improved client retention • Reduced operational costs • Speedier business processing Why iContact BPO? • A highly skilled English-speaking team • First-world infrastructure & systems • 90% client retention rate • Measurably better CX quality and higher first call/contact resolution Recent accolades: • National CX Operations Manager Winner 2024, CCMG Awards • National CX Leadership Winner 2023, BPESA Awards • National Compliance Winner 2022, BPESA Awards • Global Quality Assurance Winner 2021, Contact Center World Awards Connect with us now on info@icontactbpo.com
Specialties
Where is iContact BPO located?
iContact BPO lists 2 office locations.
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| Company | Industry | Employees | Founded | Headquarters |
|---|---|---|---|---|
iContact BPO icontactbpo.com | Outsourcing and Offshoring Consulting | 694 | 2015 | Johannesburg, Gauteng |
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 Firstsource firstsource.com | Outsourcing and Offshoring Consulting | 24,221 | 2001 | Mumbai, MH |
 ibex. Pakistan talentibex.com | Outsourcing and Offshoring Consulting | 5,859 | 2002 | Karachi, Sindh |
 Manserv manserv.com.br | Outsourcing and Offshoring Consulting | 22,995 | 1985 | São Caetano do Sul, São Paulo |
 Emapta Global emapta.com | Outsourcing and Offshoring Consulting | 5,609 | 2010 | Mandaluyong, Metro Manila |
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Frequently asked questions about iContact BPO
What does iContact BPO do?
iContact BPO is in the business of transforming global enterprises - because we provide the BPO solutions that organizations need to provide exceptional service. Specialized businesses rely on our expert help to safeguard brand, culture, and customer experience – yielding results that boost revenue, benefit shareholders and achieve all-important impact sourcing. Plus our flexible, scalable solutions evolve in line with seasonal or operational needs. Partner with iContact BPO and enjoy access to our advanced technology and robust software systems, large and talented labor pool, and rich expertise across multiple industries. What we do best: • Multi-channel customer care • Smart collections • Customer win-back • Back-office support What you can expect: • More sales, better upsells • Improved client retention • Reduced operational costs • Speedier business processing Why iContact BPO? • A highly skilled English-speaking team • First-world infrastructure & systems • 90% client retention rate • Measurably better CX quality and higher first call/contact resolution Recent accolades: • National CX Operations Manager Winner 2024, CCMG Awards • National CX Leadership Winner 2023, BPESA Awards • National Compliance Winner 2022, BPESA Awards • Global Quality Assurance Winner 2021, Contact Center World Awards Connect with us now on info@icontactbpo.com
How many employees does iContact BPO have?
iContact BPO has around 694 employees on LinkedIn.
Where is iContact BPO headquartered?
iContact BPO is headquartered in Johannesburg, Gauteng.
Where does iContact BPO have offices?
iContact BPO lists 2 office locations, including Johannesburg, Gauteng, ZA; Cape Town, Western Cape, ZA.
When was iContact BPO founded?
iContact BPO was founded in 2015.
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