Company profile

Pontica Solutions

We deliver innovative digital solutions and outstanding CX in 20+ languages.

Industry
Outsourcing and Offshoring Consulting
Employees
289
Headquarters
Sofia, Sofia City
Founded
2015
LinkedIn followers
10,629
Office locations
2

Pontica Solutions company summary

Pontica Solutions is a company in the Outsourcing and Offshoring Consulting industry, headquartered in Sofia, Sofia City, founded in 2015. On LinkedIn the company has around 289 employees and 10,629 followers. The company lists 2 office locations. Its listed specialties include Multilingual Outsourcing Services, Business Process Outsourcing (BPO), Customer retention, End-to-End Business Solutions, IT Outsourcing.

What technology does Pontica Solutions use?

No technologies detected yet. Warmrank rechecks company websites on a rolling basis.

About Pontica Solutions

Pontica Solutions is an award-winning CX partner, helping global brands design, scale, and operate customer support, back-office, and technology-enabled operations in 20+ languages. Our teams combine industry expertise, smart use of technology, and structured delivery models to solve real operational challenges, supporting growth, efficiency, and consistently high-quality experiences in fast-moving markets. Leveraging our experience with new technologies and global market trends insights, we deliver a top-notch solution to your challenge. Our expertise includes: ✅ Analyzing your operational needs and creating high-quality, tailored solutions ✅ Designing and implementing a structure that will fit your own business ✅ Selecting and recruiting the right profiles for your operations ✅ Managing all operations to ensure the highest level of performance excellence ✅ Analyzing and reporting the voice of your customer (VoC) ✅ Using advanced data analytics to improve CSAT score and team performance ✅ Integrating advanced AI and automations that fit your own workflows

Specialties

Multilingual Outsourcing ServicesBusiness Process Outsourcing (BPO)Customer retentionEnd-to-End Business SolutionsIT OutsourcingConsultingCustomer ExperienceTalent RecruitmentQuality ExcellenceLearning and DevelopmentSoftware DevelopmentAI SolutionsTechnical SupportWorkforce ManagementTraining

Where is Pontica Solutions located?

Pontica Solutions lists 2 office locations.

Sofia, Sofia City, BGHQ
Varna, 9010, BG
Ulitsa Dimitar Ikonomov 19

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Frequently asked questions about Pontica Solutions

What does Pontica Solutions do?

Pontica Solutions is an award-winning CX partner, helping global brands design, scale, and operate customer support, back-office, and technology-enabled operations in 20+ languages. Our teams combine industry expertise, smart use of technology, and structured delivery models to solve real operational challenges, supporting growth, efficiency, and consistently high-quality experiences in fast-moving markets. Leveraging our experience with new technologies and global market trends insights, we deliver a top-notch solution to your challenge. Our expertise includes: ✅ Analyzing your operational needs and creating high-quality, tailored solutions ✅ Designing and implementing a structure that will fit your own business ✅ Selecting and recruiting the right profiles for your operations ✅ Managing all operations to ensure the highest level of performance excellence ✅ Analyzing and reporting the voice of your customer (VoC) ✅ Using advanced data analytics to improve CSAT score and team performance ✅ Integrating advanced AI and automations that fit your own workflows

How many employees does Pontica Solutions have?

Pontica Solutions has around 289 employees on LinkedIn.

Where is Pontica Solutions headquartered?

Pontica Solutions is headquartered in Sofia, Sofia City.

Where does Pontica Solutions have offices?

Pontica Solutions lists 2 office locations, including Sofia, Sofia City, BG; Varna, 9010, BG.

When was Pontica Solutions founded?

Pontica Solutions was founded in 2015.

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